This Privacy Policy explains how Cycle Savvy processes personal data when you use the website, contact the workshop, or request bicycle servicing and repairs.
We use personal data to respond to inquiries, arrange bicycle intake, assess service needs, prepare and confirm quotes after inspection, carry out repairs and adjustments, complete quality checks, provide service summaries, manage payments and records, maintain website security, and send operational reminders where appropriate.
We may share data with service providers that support website hosting, communications, payment processing, record keeping, or similar operational functions. Where parts or logistics require outside support, we may disclose limited information needed to complete the request, subject to confidentiality and data protection obligations.
We may share personal data with authorities, regulators, or other parties where disclosure is necessary to comply with legal obligations, respond to lawful requests, protect rights, or support the establishment, exercise, or defence of legal claims.
Depending on your location and the legal basis for processing, you may have rights to access your data, correct inaccurate information, request deletion, object to certain uses, or ask for restriction of processing. Some requests may be limited where we must keep information for legal, accounting, or service documentation purposes.
To exercise a privacy right, provide enough information for us to identify the relevant record and understand the request. We may ask for additional details where needed to protect against unauthorised disclosure. If a request cannot be fully granted, we will explain the reason where the law requires us to do so.
Service records, correspondence, and related business records are retained for a period that reflects the nature of the request, warranty or accounting needs, and any legal retention requirement. When data is no longer needed, it is deleted, anonymised, or otherwise securely removed from active use.
The updated version will apply from the date stated in the revised notice. If a change is material, we will take reasonable steps to make it visible on the website or through another appropriate channel before it takes effect.
We may collect identification and contact details, service inquiry content, bicycle intake and inspection information, quote and approval records, service history, payment-related records, and technical data such as device and browser information. Where relevant, we also process information needed to arrange collection, provide a service summary, or manage seasonal reminders.
We receive data from website forms, email, telephone calls, in-person drop-in visits, and workshop intake. We also generate data from inspection notes, repair records, quality checks, and basic website logs used to maintain security and performance.
Essential cookies support core site functions such as page navigation and form submission. Functional cookies may remember basic preferences. If analytics or similar tools are used, they help us understand site use and improve reliability. Cookies may be session-based or persistent depending on their purpose.
You may block or delete cookies through your browser, but some site functions may not work properly if essential cookies are disabled. Where the website offers a cookie notice or preference tool, you can use it to adjust non-essential cookies.
Under GDPR, we process personal data on a lawful basis such as performance of a service request, compliance with legal obligations, legitimate interests in operating and securing the workshop, or consent where it is required. We limit processing to what is necessary for the stated purpose.
Where GDPR applies, you may have the right to access, rectify, erase, restrict, or object to certain processing, and to request data portability where applicable. If processing is based on consent, you may withdraw it for future processing. You may also lodge a complaint with the competent supervisory authority.
